This Privacy Policy explains how Dollar Shape Club (“we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you visit dollarshapeclub.com, shop with us, create an account, join our rewards programme, contact support, or otherwise interact with us. It is designed to align with Singapore’s Personal Data Protection Act 2012 (PDPA) and should be read together with our Terms of Use and Refunds & Returns Policy.
When we say “Personal Data”, we mean data, whether true or not, about an individual who can be identified from that data, or from that data and other information we have or are likely to have access to.
1. What this policy covers
This policy covers Personal Data we obtain online and offline, including when you:
- browse or shop on our website (web or mobile view);
- create or manage a My Account profile;
- place an order, request delivery in Singapore, or arrange returns;
- join or use Rewards points;
- contact us by email, WhatsApp, contact form, or social media;
- enter promotions, leave reviews, or otherwise engage with our brand.
Our site may link to third-party websites or apps (for example payment providers or social networks). Their privacy practices are governed by their own policies, not this one.
2. What we collect
You are not obliged to provide Personal Data. However, if you choose not to, we may be unable to fulfil an order, create an account, or respond to your request. Depending on how you interact with us, we may collect:
Account & profile
Name, email address, phone number, password, date of birth (if provided), saved shipping addresses, and marketing preferences.
Orders & payments
Billing and delivery details, order history, product preferences, and payment-related information needed to process your purchase. Card and digital payment data is typically handled by our payment partners (for example HitPay / Atome and card networks); we do not store full card numbers on our servers.
Customer care
Messages you send us (email, WhatsApp, contact form), feedback, Find My Ritual responses, and related contact details.
Rewards & marketing
Points balance, redemption history, and the channels you opt in to for newsletters, SMS/WhatsApp updates, or postal mail.
Website & device data
IP address, browser type, device information, pages viewed, referring URLs, and similar analytics needed to operate and improve the site. We may also collect cookie identifiers as described below.
Public / user content
Reviews, comments, photos, or other content you choose to post publicly on our site or tagged social channels.
We may also receive limited Personal Data from service providers (fraud screening, delivery partners, payment processors) or public sources where lawful.
3. How we use your Personal Data
We collect, use, disclose, and/or process Personal Data for one or more of the following purposes:
- operating the website and providing a secure shopping experience;
- creating and administering your account and Rewards membership;
- processing orders, payments, delivery within Singapore, exchanges, and refunds;
- responding to enquiries, ritual guidance, and after-sales support;
- sending transactional messages (order confirmations, shipping updates, account notices);
- with your consent or as otherwise permitted by law, sending marketing about products, rituals, and promotions;
- improving products, content, and site performance through analytics and research;
- preventing fraud, securing our systems, and enforcing our terms;
- complying with Singapore laws, regulatory requests, and customs or tax obligations;
- backing up, hosting, and maintaining IT systems;
- any other purpose notified to you or reasonably related to the above.
Where Singapore law allows us to process Personal Data without consent (for example to perform a contract with you, or to meet a legal obligation), we may rely on those bases in addition to any consent you provide.
4. How we share Personal Data
We may share Personal Data with trusted third parties insofar as needed for the purposes above, including:
- Service providers — hosting, ecommerce platforms, email/SMS tools, analytics, customer support, logistics, and payment processors;
- Delivery partners — name, address, and contact details required to complete Singapore deliveries;
- Professional advisers — lawyers, accountants, or insurers where appropriate;
- Authorities — when required by law, court order, or regulatory direction;
- Business transfers — in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.
We do not sell your Personal Data. Aggregated or anonymised insights that no longer identify you may be used for reporting or marketing analytics.
5. Cookies & similar technologies
We use cookies, pixels, and similar technologies to keep you signed in, remember cart contents, measure site performance, and (where permitted) understand how campaigns perform. You can block or delete cookies in your browser settings; some features may not work fully if you do so.
Third-party tools embedded on the site (for example payment widgets or social plugins) may set their own cookies under their policies.
6. Protection & retention
We take reasonable technical and organisational measures to keep Personal Data confidential and secure against unauthorised access, collection, use, disclosure, copying, modification, or similar risks. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
We retain Personal Data only as long as needed for the purposes collected, and as required for legal, accounting, dispute-resolution, or fraud-prevention reasons. When no longer needed, we will delete or anonymise it where reasonably practicable.
Please keep your account password confidential and tell us promptly if you suspect unauthorised use of your account.
7. Your rights under the PDPA
Subject to the PDPA and applicable exceptions, you may:
- Access Personal Data we hold about you;
- Correct inaccurate or incomplete Personal Data;
- Withdraw consent to marketing or to certain processing (this may affect our ability to continue providing some services);
- ask us questions or raise a complaint about how we handle your Personal Data.
To exercise these rights, email privacy@dollarshapeclub.com (or hello@dollarshapeclub.com) with enough detail for us to verify your identity and respond. We may charge a reasonable fee for access requests where the PDPA permits.
If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC). We encourage you to contact us first so we can try to resolve the matter.
8. Transfers outside Singapore
Some of our service providers host or process data outside Singapore. Where we transfer Personal Data overseas, we take steps to ensure it receives a standard of protection comparable to that under the PDPA, such as contractual safeguards with our processors.
9. Providing someone else’s Personal Data
If you give us Personal Data about another person (for example a gift recipient’s delivery details), you confirm that you have their authority and that they have consented for us to collect, use, and disclose that data for the relevant purposes in this policy.
10. Children’s privacy
Our products and website are intended for individuals aged 18 and above. By providing Personal Data, you confirm you are at least 18. If you are under 18, please use the site only with a parent or guardian’s consent and do not submit Personal Data without that consent.
11. Contact & Data Protection Officer
For privacy questions, access or correction requests, consent withdrawal, or complaints, contact:
- Email (privacy): privacy@dollarshapeclub.com
- Customer care: hello@dollarshapeclub.com
- WhatsApp: +65 9010 1631
- Contact form: dollarshapeclub.com/contact
We operate our online store from Singapore and typically reply within 1–2 business days.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above will change when we do. Continued use of the site after a revision constitutes notice of the updated policy, except where Singapore law requires additional consent.
This notice is provided for transparency and is not a substitute for legal advice. If our registered entity details, UEN, or postal address change, we will update this page accordingly.