0
0
Subtotal: $0.00
No products in the cart.
0
0
Subtotal: $0.00
No products in the cart.

HOW CAN WE
HELP YOU?

FAQ

Please note that due to the unexpected impact of the COVID-19 outbreak your order might be delayed. We are working hard and doing our best to make sure your order will arrive as soon as possible.

All rights reserved. No website on the internet should be considered a substitute for professional medical care. No guarantees are made for the effectiveness of any products mentioned in this website/form. Nutritional benefits may vary from one person to another. The information here is designed to help you make informed choices about your health. They are strictly nutritional ideas. By using this website/form, you agree that you have read our disclaimer, and that you accept the terms of this notice. Essentially the provided information on this website is strictly for educational or general informational purposes only, which is implicitly not to be construed as medical advice. We make no claims with respect to the accuracy of the information contained on this site which was obtained from any reference materials, journals, magazines, health websites, or any other source.

YOU SHOULD ALWAYS CONSIDER SPEAKING WITH A HEALTHCARE PROFESSIONAL BEFORE TAKING ANY DIETARY, NUTRITIONAL, HERBAL OR HOMEOPATHIC SUPPLEMENT.

DISCLAIMERS:
Dollar Shape does not warrant and shall have no liability for information provided in this site regarding recommendations concerning supplements for any and all health purposes. The information in this website/google form including all pages under “www.dollarshapeclub.com” is provided only as a guideline to be used when discussing a program with a healthcare professional.

Dollar Shape makes no guarantee or warranty, express or implied, with respect to any products sold, including any warranty of salebility or fitness for a particular purpose.

Any links to third party websites and the information they contain are not the responsibility of www.dollarshapeclub.com. Dollar Shape makes no endorsements for any third party links and do not warrant the accuracy of any information contained therein.

Thank you for your understanding.

Because the human body reacts differently to supplements for different people, just as prescription medications could, Dollar Shape does not warrant the accuracy of the information or guarantee the claims, benefits or safety of specific products sold. Please consult with a healthcare professional before starting any weight loss program, change in eating habits, diet, exercise, or supplementation program. This is true of any dietary supplement or over the counter product.

All the information about our products is available on this site. Simply click on the product that interests you to discover everything you need to know about it. If you’re still not sure – you can simply contact us and ask!

We offer domestic shipping within Singapore and you can contact us for assistance on international shipping.

For domestic shipping costs within Singapore, this is a flat rate of $5.50 for boxes of 3 and below. For bundle purchases of 4 boxes and above, this delivery charge is waived!

For international shipping costs, kindly contact our friendly customer service hotline @ +6590101631 for a quotation for this!

Please note that international packages are subject to taxes and duties upon arrival and this amount depends on your country.

Orders are processed and shipped within 1 business day. Delivery takes 2-3 working days for domestic shipments, and takes up to 7-21 days for international shipments.

Samples are not available at this stage. We apologize, but rest assured – every single one of our products is made from premium, high-quality and safe ingredients. Our products are also vouched by thousands of happy customers to date.

You can read about our return/exchange policy on our shipping & returns page.

If the product(s) in your shipment arrived damaged or defective, please keep the box, packing materials and the product(s) inside and contact us at dollarshapeclub@gmail.com with a picture and order number and we will take care of the rest.

You can get our products at various resellers available on Instagram, Facebook or Shopee. However, many are not authorized / legitimate resellers – so please do contact us first if you’d wish to verify the authenticity of the reseller. All items purchased from unauthorized resellers are not eligible for our exchange/return policy.

Our products are 100% compliant with HSA/SFA regulatory guidelines and further independently tested with SGS to confirm that the products are free from harmful chemicals, bacteria, ingredients or heavy metals; you thus would not experience any side effects; this would not affect your ability to conceive as well.

If you’re pregnant/breastfeeding – regardless of what you’re taking (be it our brand’s or another’s) do consult your doctor before consuming any supplements.

Even though we have done much to ascertain the safety of our products, you may still wish to consult your gynae/paediatric for further assurance; this is ultimately your decision, and we can only provide all the assurances that we have that the product is safe for your verification.

Absolutely not! We do not test on animals. All DOLLAR SHAPE CLUB products are animal cruelty-free

Our SLIMMY range is excellent for male customers as well. However, Cuppy Up Collagen Jelly’s main focus is the bust and the skin – and is thus not appropriate for men. 

If you are interested in working with our company, please reach out to us at dollarshapeclub@gmail.com.

Join our squad and be the first to know about product releases, trending news, updates and everything else DOLLAR SHAPE CLUB. Sign up for our emails by scrolling to the bottom of our homepage and entering your email.

We hate to see you go, but to stop receiving emails from us, simply click ‘unsubscribe’ at the bottom of any email communication from us.

No, Only one promotional code can be used at one time.

You can simply email us at: dollarshapeclub@gmail.com

Or send us a message via Facebook or Instagram!

DOLLAR SHAPE CLUB is located at 88 Rangoon Rd #01-05 Singapore 218374

Dollar Shape Club is known for their premium in house-formulas of high-technology body-care solutions.

SHIPPING & RETURNS

Your satisfaction is assured with Dollar Shape Club. If for any reason you are not satisfied with a product directly purchased from our website please contact us at dollarshapeclub@gmail.com

Please note that due to the unexpected impact of the COVID-19 outbreak, your order might be delayed. We are working hard and doing our best to make sure your order will arrive as soon as possible.

We have a strict no refund policy. To preserve the integrity and quality of our products, it would be inappropriate to retrieve purchased products for return and passing this on to another customer.

Should you wish to make exchanges of one product to another, we will contact you and be more than happy to solve any issues and make it right for you.

SLIMMY Milk Tea Gen II, SLIMMY Fibre 80XT Gen II and CUPPY UP Collagen Jelly can be exchanged within thirty (30) days of the purchase date.

This policy is only valid for orders made through www.dollarshapeclub.com. Items purchased from other retailers cannot be exchanged on our website.

In order to be eligible for an exchange – all products must be returned unopened or untampered.

We also do not accept COD deliveries.

Orders are processed and shipped within 1 business day, including expedited orders.

Orders are delivered within 3-6 business days from shipment (usually takes less, but due to COVID-19 we extended our shipping estimate).

International

  • Due to the unexpected impact of the COVID-19 outbreak – International orders will be delivered within 14-21 business days (estimated) and might take longer than usual.
    All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.

Please note that some international orders may be subject to local import charges. Customs policies are controlled by the local government at the destination of import and we are not responsible for any additional charges made by your local government.

If the product(s) in your shipment arrived damaged or defective, please keep the box, packing materials and the product(s) inside and contact us at dollarshapeclub@gmail.com with a picture and order number and we will take care of the rest.

If your order appears to be lost, we advise you to contact us by email within the first 14 business days of placing your order for Singapore orders and 30 days for international orders.

If your package is listed as delivered according to tracking information, but you still have not received it please contact us in a timely manner via email and we’ll be happy to assist you. Orders that are returned to us due to invalid shipping information can be resent, however, the customer will be responsible for the shipping costs.

Nope, just make sure your package is being delivered to a secure location.

It’s super easy! Just notify us and we’ll give you a tracking ID the day after your purchase.

Please note: packages are subject to taxes and duties upon arrival, the amount depends on your country.

All orders will be processed the same day the order is placed If your order is received by 9:30pm SGT. Orders received after 9:30pm SGT will be processed on the next business day. Orders received after 9:30pm SGT on Friday will be processed on the following Monday.

Domestic

  • Orders are delivered within 3-5 business days from shipment (usually takes less, but due to COVID-19 we extended our shipping estimate)


International

  • We offer international shipping to the following countries: Australia, Canada, New Zealand, Singapore & the United Kingdom.
  • Due to the unexpected impact of the COVID-19 outbreak – International orders will be delivered within 14-21 business days (estimated)

All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email. For information regarding duties & taxes for international orders – please refer to our shipping & returns page.

Dollar Shape Club reserves the right to change and update this return and exchange policy at any time.

You are welcome to contact customer service with any questions by email at dollarshapeclub@gmail.com.

ORDERS & BILLING

Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed.

If your shipping information is incorrect, please contact us and we will try our best to update your shipping information.

If you receive your order and want to exchange it – we’ll be happy to help. For more details on our exchange policies and how to make an exchange, please see the “exchanges” section.

DOLLAR SHAPE CLUB charges taxes and duties for online transactions based on your shipping address and as required by applicable laws.

We accept Bank Transfer / Paynow & Bank Transfer (offline payment) as well as Atome (Instalment payment)

No, Only one promotional code can be used at one time.

MY ACCOUNT

Simply click on the “forgot password” link during the login progress.

To log in or sign up click on the avatar on the top of the site and follow the steps as shown

There are many benefits of setting up an account (exclusive offers, birthday gifts and more) – but you can always checkout as a guest without creating an account.

TERMS OF USE

Last revised: May 2021

    1. General
      1. These Terms of Use set forth the legally binding terms (“Agreement”) between us, Dollar Shape Club. (“DOLLAR SHAPE CLUB”, “Company”, “us”, “our”, and “we”) and yourself (“Client” or “You”), a user of the Website and/or of our Services (as defined below) with respect to your use of the Website(s) located at https://dollarshapeclub.com, and/or any domain, sub-domains and/or mobile applications associated therewith (“Website”).
      2. By accessing or using the Website and/or Services, You are accepting this agreement and You represent and warrant that You have the right, authority, and capacity to enter into this Agreement. If You do not agree with all of the provisions of this Agreement, including our Privacy Policy, which forms an integral part of this Agreement, please do not access and/or use the Website or Services.
    2. Products
      1. Company may revise, at its sole discretion and at any time, the Website, including but not limited to its design, content, operation, products sold, promotions, sales, or any features offered therein (the “Services”).
      2. The mere fact that a certain product was put up for sale on the Website on a certain date does not guarantee the continued offering of such product on the Website in the future. Company does not guarantee any minimum volume, availability or selection.
    3. Purchasing Products on the Website
      1. Subject to the provisions of this Agreement, any lawful holder of a valid credit card may purchase products on the Website, provided they have given the information requested during the purchase process. All PayPal users may also purchase products on the Website subject to PayPal’s terms of use and agreement with Company.
      2. Notwithstanding the aforesaid, Company may disallow a certain Client to purchase products on the Website – due to any reason whatsoever, even in the event such Client has already ordered products on Website in the past. Without derogating from the aforesaid hereinabove, Company may void Clients’ eligibility to place Website transactions in any of the following cases:
        • Incorrect details were provided by the Client during Website registration;
        • Client’s action or inaction impacts or might impact the Website, Services, Company or any third parties;
        • The Services and/or Website were used by a Client to carry out an illegal act under any applicable law or to allow, aid, abet or encourage the carrying out of such act;
        • Client’s breach of the terms of this Agreement.
        • Company shall conduct a credit card check through a clearing company for each transaction payment; the transaction will be approved subject to the credit company’s approval. No transactions will be approved for holders of blocked and/or restricted-use credit cards.
        • In areas with limited access due to security reasons, DOLLAR SHAPE CLUB may place products for Clients in an acceptable, nearby location, to be coordinated in advance.
    4. Dates and Supply
      1. It is hereby clarified that you shall have no argument, demand or suit against Company due to shipping, other than arguments related to a breach of the obligations included in this Agreement.
      2. It is clarified that Company shall not be held liable for delays resulting from incorrect details given by a Client, or delays emanating from the shipping company.
    5. Changes and Cancellations
      1. You may cancel a transaction as described in our Returns Policy, and subject to your rights under applicable law.
      2. In the event a Client did not finish an order, including due to failure to complete details, e.g. name and payment method number, within 14 days of placing the order, Company may cancel the order at its sole discretion.
      3. Post-shipping cancellation. A product can be returned within 14 days of purchase provided that no use was made, and it is returned in its original packaging. The product is meant for personal use only; opening the packaging shall be seen as product use. Please see our Returns Policy for more information.
      4. Shipping inspection: you are required to inspect the shipping contents immediately upon receiving it and compare it to both your order and the invoice given to you soon before the shipment, without delaying the courier. Any question or inquiry regarding the supplied order should be referred to customer service via Website’s Contact Page within 24 hours of delivery. In the event the product arrived in any faulty condition, Company shall ensure the supply of a new product to Client at its own expense.
    6. Pricing Updates
      1. Company may change product prices as specified below, at its sole discretion and without being required to provide prior notice.
    7. Taxes and fees
      1. US
        • Items sold on the Website and shipped to locations in the US, including territories may be subject to tax.
      2. INTERNATIONAL
        • Shipment to countries outside of the U.S. may be subject to taxes such as VAT, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
        • To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.
    8. Payment Method
      1. We accept Bank Transfer / Paynow & Bank Transfer (offline payment) as well as Atome (Instalment payment)
    9. Payment Terms and Schedule
      1. Payment terms and schedule shall be decided by Company. Possible payment dates and number of installments shall be displayed to your approval upon order confirmation.
    10. Promotions, Benefits and Discounts
      1. The Website offers sales promotions, benefits and discounts to its clients. Company may offer promotions, benefits and various discounts on Website as per its needs, and may also, at any time, stop such promotions, benefits and discounts, replace or change them, without being required to provide prior notice.
      2. Company shall not accept and there will be no multiple promotions, benefits or discounts on Website.
    11. Proprietary rights
      1. “Dollar Shape Club”, “SLIMMY” and the “CUPPY” Logo are the trademarks of Company. Company’s trademarks may not be used without Company’s written permission. Other trademarks, service marks, and trade names that appear on the Website or Services may be registered marks of their respective owners and You are not permitted to use them without the consent of such owners.
      2. Company retains all right, title and ownerships in and of the Website and Services or any part thereof, including without limitation, their design and layout, contents (excluding User Content), copyrights, patents, trademarks, service marks and logos, database whether registered or not (the “Materials”), except as expressly excluded in this Agreement.
      3. You are granted only a limited and revocable right to use the Website and Services, subject to the terms of this Agreement, and for personal use only. Under no circumstances will you acquire any right, interest or title to any part of the Site, Services or Materials.
    12. Acceptable Use Policy; Restrictions On Use
      1. Your use of the Website and Services is subject to the following restrictions:
        • You may not use, sell, rent, lease, copy, modify, distribute, redistribute, license, publicly perform or display, publish, edit, create derivative works from, or otherwise make unauthorized use of the Materials, without the Company’s prior explicit written consent; Likewise, You shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Website or Services, without the Company’s prior explicit written consent;
        • Except as expressly stated herein, no part of the Website, Services or Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, without the Company’s prior explicit written consent;
        • You shall not access the Website or Services in order to build a similar or competitive service;
        • You may not use the Website and Services in connection with material which promotes illegal activities, or the violation of any local, state, national, or international law or regulation, including, without limitation, laws governing intellectual property and other proprietary rights (including, but not limited to, patents, trademarks, trade secrets, copyrights, or any confidential, proprietary or trade secret information of any third party), data protection and privacy, including, but not limited to, content which disseminates another person’s personal information without his or her permission;
        • The Website and Services may not be used or accessed by any automated machine, bot, spider, or such other automated feature or service;
        • You shall not impersonate any person or entity or otherwise misrepresent affiliation, connection or association with any person or entity, or use any fraudulent, misleading or inaccurate contact information;
        • You may not remove, circumvent, disable, damage or otherwise interfere with any features of the Website, or attempt to gain unauthorized access to any portion of the Website or Services through any means, or interfere with, corrupt, or disrupt the operation or performance of the Website or the ability of any other person to use the Website or Services, including, without limitation, transmitting content that contain any viruses, worms, Trojan horses, or other destructive items or harmful codes, or placing excessive load on the servers, or attempting to degrade the performance of the servers in any way;
        • You may not violate other users’ or third parties’ rights to privacy, publicity and other rights, or harvest, scrape, data aggregate, data mine, screen scrape, index or collect data and information about other users or third parties without their consent, whether manually, or automatically with the use of any means, including without limitation bots, crawlers, spiders, sifters and load testers, without the express written consent of the Company, or engage in testing, pen-testing, sniffing or monitoring of the Service, its systems, software or hardware in any way;
        • You may not use the Website or Services in connection with material which a reasonable person could deem to be: offensive, inaccurate, incomplete, abusive, obscene, objectionable, defamatory, libelous, fraudulent or deceptive, indecent, pornographic, profane, threatening, advocating harassment or intimidation, distressing, vulgar, hateful, malicious, harmful for minors, racially or ethnically offensive, advocating racism, bigotry, hatred or physical harm of any kind against any group or individual, or disparaging the religious, political, or legal agenda of any person or entity, or is otherwise inconsistent with this Agreement including any of our policies;
      2. Company reserves the right, at any time, to modify, suspend, or discontinue the Website or Services or any part thereof with or without notice. You agree that Company will not be liable to You or to any third party for any modification, suspension, or discontinuance of the Website or Services or any part thereof.
    13. User Content
      1. “User Content” means any and all information and content that You submit to, or use with, the Website or Services (e.g., user reviews, photos etc.). If you upload User Content to the Website, You hereby represent and warrant that: (a) You are the owner of the User Content, or have sufficient rights and authority thereto; and (b) Your User Content does not violate the Agreement; and (c) your User Content does not contain any virus, adware, spyware, worms, or other harmful or malicious code. You alone are responsible for Your User Content.
      2. By posting or uploading User Content, You hereby grant, and You represent and warrant that You have the right to grant, to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use Your User Content, and to grant sublicenses of the foregoing. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to User Content.
      3. If You provide Company any feedback or suggestions regarding the Website or Services (“Feedback”), You hereby assign to Company all rights in the Feedback and agree that Company shall have the right to use such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback You provide to Company as non-confidential and non-proprietary. You agree that You will not submit to Company any information or ideas that You consider to be confidential or proprietary.
      4. We reserve the right (but have no obligation, except as and to the extent required by applicable law) to review any User Content, investigate, and/or take appropriate action against You in our sole discretion (including removing or modifying Your User Content, terminating Your account, and/or reporting You to law enforcement authorities) if You violate any other provision of this Agreement or otherwise create liability for us or any other person.
      5. Company is not obligated to backup any User Content and User Content may be deleted at any time. Each Website user is solely responsible for any and all of its User Content. Company does not control User Content, nor shall Company be responsible for any User Content. Company makes no guarantees regarding the accuracy, currency, suitability, or quality of any User Content. You are solely responsible for Your User Content. You assume all risks associated with use of User Content, including with regard to any reliance on its accuracy, completeness or usefulness by others, or with regard to any disclosure of Your User Content that makes You or any third party personally identifiable.
    14. Third Party Services
      1. The Website might contain links to third party services, websites and advertisements for third parties (collectively, “Third Party Services”). Such Third Services are not under the control of Company and Company is not responsible for any Third Party Services. Company provides these Third Party Services only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Services. You use all Third Party Services at Your own risk.
      2. When You use a Third Party Service, the applicable third party’s terms and policies apply, including such third party’s privacy and data gathering practices. You should make whatever investigation You feel necessary or appropriate before interacting with such Third Party Services.
      3. To the fullest extent permitted by law, You hereby release and forever discharge Company (and its officers, employees, agents, successors, and assignees) from, and hereby waive and relinquish, each and every past, present and future disputes, claims, controversies, demands, rights, obligations, liabilities, actions and causes of action of every kind and nature, that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, any interactions with, or act or omission of, other Clients or Third Party Services.
      4. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” IF YOU ARE A RESIDENT OF ANOTHER JURISDICTION, YOU WAIVE ANY COMPARABLE STATUTE OR DOCTORINE.
    15. Indemnity; Limitation on Liability; Disclaimer of Warranties
      1. You agree to indemnify, defend, and hold Company (and its affiliated companies, subsidiaries, contractors, officers, employees, and agents) harmless, from any claims, suits, actions, liabilities, losses, costs, damages, expenses, and any other liabilities, including without limitation attorneys’ fees, made by any third party due to or arising out of (a) Your use of the Website, products or Services, (b) Your User Content, or (c) Your violation of this Agreement or of applicable law (d) a violation of the rights of any other person or entity by you, or of any intellectual property right, publicity, confidentiality, property or privacy right. Company reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify us and You agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify You of any such claim, action or proceeding upon becoming aware of it.
      2. THE WEBSITE, INCLUDING ANY PRODUCTS SOLD AND SERVICES RENDERED THROUGH IT, ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO WARRANTY THAT THE WEBSITE, PRODUCTS OR SERVICES: (A) WILL MEET YOUR REQUIREMENTS; (B) WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; OR (C) WILL BE ACCURATE, RELIABLE, COMPLETE, LEGAL, OR SAFE. IN NO EVENT SHALL COMPANY IS LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM THIS AGREEMENT OR YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, PRODUCTS OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE WEBSITE, PRODUCTS AND SERVICES ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE, INCLUDING BUT NOT LIMITED TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING THEREFROM. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, COMPANY’S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO ONE HUNDRED US DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
      3. This Website provides general information in various fields, whether by direct correspondence, articles, ads or other methods. However, it is hereby clarified that the information provided on the Website does constitute or replace medical advice or consultation and should not be regarded as such; Any Client who suffers from any medical issue, including skin problems, allergies or any sensitivities – must consult with a physician prior to using any product. Under no circumstances shall Company be held liable for any use of a product or reliance on any information, in contradiction to the above.
    16. Copyright Policy
      1. Company respects the intellectual property of others and asks that users of our Website and Services do the same. In connection with our Website and Services, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Website and Services who are repeat infringers of intellectual property rights, including copyrights.
      2. If You believe that one of our users is, through the use of our Website and Services, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
        • Your physical or electronic signature;
        • Identification of the copyrighted work(s) that You claim to have been infringed;
        • Identification of the material on our services that You claim is infringing and that You request us to remove;
        • Sufficient information to permit us to locate such material;
        • Your address, telephone number, and e-mail address;
        • A statement that You have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
        • a statement that the information in the notification is accurate, and under penalty of perjury, that You are either the owner of the copyright that has allegedly been infringed or that You are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

    1. For any copyright related inquiries please contact us using the below details:
      Email: contact@dollarshapeclub.com
      Address: 99 Jalan Jarak
      Singapore 809251
  1. Miscellaneous; Privacy and Data Protection
    1. Privacy. By submitting personal data through the Website or Services, You agree to the terms of Company’s Privacy Policy, as may be amended from time to time, which forms an integral part of this Agreement.
    2. Company shall take all reasonable steps to secure the information provided by the user. However, it is clarified that Company cannot perfectly secure its information system and communications against unauthorized penetration and prohibited use by third parties. Therefore, Company shall not be held liable, directly or indirectly, to unauthorized penetrations of others or as a result of actions and/or inactions not under Company’s control.
  2. Amendments to this Agreement
    1. Company reserves the right, at its sole discretion, to periodically amend or revise the terms of this Agreement; material changes will be effective immediately upon the publication of the amended Agreement. Your continued use of the Website or Services, following the amendment of the Agreement, constitutes your acknowledgement and consent of such amendments to the Agreement. The last revision will be reflected in the “Last revised” heading above.
  3. Miscellaneous
    1. The Company may assign its rights according to this Agreement to any third party at its sole discretion. You may not assign or delegate your rights according to this Agreement, without the Company’s prior written consent.
    2. If any part of this Agreement is deemed void, unlawful, or for any reason unenforceable or invalid, then that part shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions of the Agreement.
    3. Failure to assert, at any time, any right, or require performance with regard to this Agreement by or on behalf of the Company shall not constitute concession, yield, waiver or relinquishment of any sort, and shall not limit the Company’s rights with respect to such breach or any subsequent breaches. A waiver of any breach of any provision of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions of this Agreement.
    4. Use of the Website shall be governed by the laws of the State of Israel.
    5. Exclusive jurisdiction in any matter resulting from use of the Website shall be given to the competent courts of law in Tel Aviv only.
  4. Contact Us.
    1. If you have any questions about our Website or Services, you can contact us at contact@dollarshapeclub.com

PRIVACY POLICY

Last updated : August 28, 2020

Our Commitment to You

Dollar Shape Pte. Ltd. and its affiliated companies (together: “Dollar Shape Club”, “us” or “we“) are dedicated to providing clients and site visitors (collectively. “users“) with the highest level of transparency and control over the use of their information. In order for us to provide you with our services we are required to collect and process certain personal information about you and your activity.

By entrusting us with your information, we would like to assure you of our commitment to keep such information private. We have taken measurable steps to protect the confidentiality, security and integrity of this Information.

When you use our Services, you consent to the collection, storage, use, disclosure and other uses of your Personal Data as described in this Privacy Policy.

We urge you to read this Privacy Policy carefully and make sure that you fully understand and agree to it. If you do not agree to this Privacy Policy, please discontinue and avoid using our Services.


Contents
    Add a header to begin generating the table of contents

    Grounds for Data Collection

    You are not legally required to provide us with your “Personal Data” (meaning any information which may potentially allow your identification with reasonable means), but without it we might not be able to provide you with the full range of, or the best experience while using our websites or the full range of our services (together, the “Services”).

    Processing of is necessary for the performance of our contractual obligations towards you, for providing you with our services and the operation of our, to protect our legitimate interests and for compliance with legal and regulatory obligations to which we are subject.

    Our legal basis for collecting and using your Personal Data will depend on the particular purpose for which your data is being processed, however, we generally use the following:

    1. Performance of a contract

      – We will use this basis for processing necessary to make the Services, including support services, available to you, and to send you service communications.

    2. Consent

      – In limited cases (where you choose to sign up to receive direct marketing emails, and where you accept cookies on our website) we will process your Personal Data based on your consent. You can withdraw your consent at any time by contacting us using the details provided below.

    3. Legitimate interests

      – We will process your Personal Data based on our legitimate interests in maintaining and improving our Services, such as for the purpose of understanding how our Services are used and improving them, our customer service and support operations, and protecting and securing our users, ourselves and our Services.

    4. Compliance with a legal obligation

      – In limited cases we may process your Personal Data where we need to do so to comply with a legal obligation e.g. which is set out in an applicable law, or if we receive an order from a court or regulatory body.


    What type of data we collect?

    Personal Data

    In the course of using the Service, we may ask you to provide us with certain Personal Data to provide and improve the Service, to contact or identify you, to enable you to access certain parts of the Website, and as otherwise indicated in this Policy. We collect the following Personal Data about you:

    • Registration and order information – when you make a purchase on our website, or register to become a Dollar Shape Club member, we will collect your name, your mailing address, your email address, your telephone number. If you choose to register to our Services using your social media account in addition to the above we will also receive access to personal information included in such account, such as your profile picture and any other information you make available subject to your privacy settings in the applicable social media platform.
    • Information received from you – you may choose to provide us Personal Data voluntarily, such as when you contact us (via a contact form on our Services, e-mail or any other channel, including any support services), or when you provide us with your e-mail address when you sign-up to receive our newsletter or other communications.
    • When using our Website – our webserver will collect your IP-address, and information about your general location (such as city and country).
    • Information from third parties – this includes information we receive from our business partners, and may include Personal Data such as your contact details (name, phone, email) as well as details pertaining to your company, your job description, etc’.
    Non-Personal Data

    We also collect data about the use of our Service and the characteristics and activities of users, in order to operate it and improve it. We may collect the following non-Personal Data:

    • Technical information – when someone visits, interacts with or uses our Services, including by e-mail or text messages sent to them by us or our Services, we may collect or generate technical data about them. This includes data such as website visits, the browser you are using and its display settings, your operating system, device type, session start/stop time, referral URL, time zone, network connection type (e.g., Wi-Fi, cellular), and cookie information. We collect or generate such data either independently or with the help of third party services, including through the use of “cookies” and other tracking technologies (as further detailed in the Tracking technologies section below). We do not use such data to learn a person’s true identity or contact details, but mostly to have a better understanding on how our users typically use and engage with our Services.
    • When you make a purchase on our Service – we do not collect or save your payment details. These are processed directly by our payment processing providers.

    If we combine Personal Data with non-Personal Data, the combined data will be treated as Personal Data. Further Personal Data will only be stored and processed if you voluntarily provide it to us, e.g. through a contact form.


    Tracking Technologies

    A “cookie” is a small text file that is used, for example, to collect data about activity on our Site. Some cookies and other technologies serve to recall Personal Data, such as an IP address, previously indicated by the user. For example, we may use cookies to store your language preferences or other settings so you do not have to set them up every time you use our Services.

    When you visit or access our Services we use (and authorize 3rd parties to use) pixels, cookies, events and other technologies (“Tracking Technologies“). Those allow us to automatically collect information about you, your device and your online behavior, in order to enhance your navigation in our Services, improve our Services’ performance, perform analytics and customize your experience. We and our advertising partners also use Tracking Technologies to improve our advertising practices and make ads and related marketing content we deliver more effective, relevant and enjoyable, including by deploying retargeting and ad measurement and attribution systems. Such data is pseudonymized and only includes advertising identifiers (Advertising IDs), IP addresses, and other interest-based data.

    We also use a tool called “Google Analytics” to collect information about use of our Service. Google Analytics collects information such as how often Users visit our site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our Services. Google Analytics collects only the IP address assigned to you on the date you visit our site, and plants a cookie on your web browser to identify you as a unique user the next time you visit. The cookie cannot be used by anyone but Google and we do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is detailed on the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser as described below.

    Storing Tracking Technologies

    We store Tracking Technologies when you visit or access our Services (typically, when you are access our Website). These are called “First Party Tracking Technologies”. In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) – these are called “Third Party Tracking Technologies”.

    We use the following cookies:

    • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
    • Analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our Service works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the ads more relevant to your interests. We may also share this information with third parties for this purpose.

    How to Manage Your Tracking Technologies Settings

    There are various ways in which you can manage and control your Tracking Technologies settings. Please remember that, by deleting or blocking Tracking Technologies, some of the features of the Services may not work properly or as effectively.

    • Below are some links to some commonly used web browsers. Information about cookies is usually found in the “Help” section of the web browser.

      For other browsers, please consult the documentation that your browser manufacturer provides.

    • Mobile Devices – You can-opt out of certain types of interest-based advertising (or “cross-app” advertising), by accessing the “settings” on your device:
      • If you’re using an Apple device you can configure your device to limit ad tracking to by clicking on “settings” > “privacy” > “advertising” and toggling “limit ad tracking” to ‘on.’
      • If you’re using an Android device you can opt out of most app-based tracking for advertising by opening the “Google Settings” app on your device, selecting “Ads”, and then selecting the option to opt-out of interest-based ads.

        Please note that the above information may change when manufacturers update their systems. Also note, that your device may use another platform, not described above. In that case, please consult the manufacturer documentation for further instructions.

    • You can also turn off certain third party targeting and advertising cookies by visiting the following link: Network Advertising Initiative.

    How Do We Use the Data We Collect?

    • Provision of service – for the provision and improvement of our Services, including for support and to respond to your queries.
    • Service announcements – we will use your Personal Data to communicate with you and to keep you informed of our latest updates to our Services and offer you service offers.
    • Marketing purposes – we may use your Personal Data (such as your email address or phone number). For example, by subscribing to our newsletter you will receive tips and announcements straight to your email account. We may also send you promotional material concerning our services or our partners’ services (which we believe may interest you), including but not limited to, by building an automated profile based on your Personal Data, for marketing purposes.
      • Opt-out of receiving marketing materials – You may choose not to receive our promotional or marketing emails (all or any part thereof) by clicking on the “unsubscribe” link in the emails that you receive from us.

        Please note that even if you unsubscribe from our promotional or marketing emails, we may continue to send you service-related updates and notifications, or reply to your queries and feedback you provide us.

        Please note that even if you opt-out, we may still use and share your Personal Data with third parties for non-marketing purposes (for example to provide our Services, fulfill your requests, communicate with you and respond to your inquiries, etc.). In such cases, the companies with whom we share your Personal Data are authorized to use your Personal Data only as necessary to provide these non-marketing services.

    • Analytics, surveys and research – from time to time, we may conduct surveys or test features, and analyze the data we have to develop, evaluate and improve these features, all in order to improve our Service and think of new and exciting features for our users.
    • Protecting our interests – we may use your Personal Data when we believe it’s necessary in order to take precautions against liabilities, investigate and defend ourselves against any third party claims or allegations, investigate and protect ourselves from fraud, protect the security or integrity of our services and protect the rights and property of Dollar Shape Club, its users and/or partners.
    • Enforcing of policies – we may use your Personal Data in order to enforce our policies, including but not limited to our client agreement.
    • Compliance with legal and regulatory requirements – we may use your Personal Data to investigate violations, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process.

    With Whom Do We Share Your Personal Data?

    • Internal concerned parties – we share your information with companies in our group, as well as our employees, in order to provide you with our services.
    • Business partners – we share your information with business partners, such as storage and analytics providers who help us provide you with our Service. These third parties may have access to your Personal Data so that they may perform these tasks on our behalf, but they are obligated to comply with this Privacy Policy and may not use your Personal Data for any other purpose.
    • Compliance with laws and law enforcement entities – we cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect our or a third party’s property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. We also may be required to disclose an individual’s Personal Data in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.
    • Merger and acquisitions – we may share your data if we enter into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets. Any party that acquires our assets as part of such a transaction may continue to use your data in accordance with the terms of this Privacy Policy.

    Transfer of data outside the EEA (for EU data subjects)

    Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.


    How we protect your information

    We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Data. Your data is stored on secure servers and isn’t publicly available. We limit access of your information only to those employees or partners on a “need to know” basis, in order to enable the carrying out of the agreement between us.

    While we seek to protect your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. You need to help us prevent unauthorized access to your account by protecting your password appropriately and limiting access to your account. You will be solely responsible for keeping your password confidential and for all use of your password and your account, including any unauthorized use. You should also be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Data, we cannot ensure or warrant the security and privacy of your Personal Data or other content you transmit using the service, and you do so at your own risk.


    Retention

    We will retain your Personal Data for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, trading information, account opening documents, communications and anything else as required by applicable laws and regulations.


    User Rights

    European Union Users

    If you reside in the EU, you may request to:

    • Receive confirmation as to whether or not Personal Data concerning you is being processed, and access your stored Personal Data, together with supplementary information.
    • Receive a copy of Personal Data you directly volunteer to us in a structured, commonly used and machine-readable format.
    • Request rectification of your Personal Data that is in our control.
    • Request erasure of your Personal Data.
    • Object to the processing of Personal Data by us.
    • Request to restrict processing of your Personal Data by us.

    However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

    Submitting a request

    Under applicable law, when you submit a request regarding any of the aforementioned rights, please note that your request must:

    • Provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Data or an authorized representative.
    • Describe your request with sufficient details to allow us to properly understand, evaluate, and respond to it.

    We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.


    Our Policy Toward Children

    We understand the importance of protecting children’s privacy, especially in an online environment. The Site and Services are not designed for or directed at minors under the age of 16 years old (“Minors”). We do not knowingly collect any Personal Data from Minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Data, he or she should contact us using the details provided above.


    How to Contact Us?

    If you wish to exercise any of the aforementioned rights, or receive more information, please contact: contact@dollarshapeclub.com

    Dollar Shape Club representative information:

    88 RANGOON ROAD
    #01-05 SINGAPORE 218374


    Updates to This Policy

    This Privacy Policy is subject to changes from time to time, in our sole discretion. The most current version will always be posted on our website (as reflected in the “Last Updated” heading). You are advised to check for updates regularly. In the event of material changes, we will provide you with a notice. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Privacy Policy.