A few things worth knowing
Your questions, answered.
About the brand
What is Dollar Shape Club?
Dollar Shape Club creates glow rituals for every woman, every story, and every body — including CUPPY UP and CCLO-UP.
What does Dollar Shape mean?
Dollar Shape means enhancing beauty (Shape) while supporting personal finances (Dollar), as a members’ Club focused on healthy lifestyle education.
Is Dollar Shape Club a multi-level marketing company?
No. Dollar Shape Club is a direct sales venture and does not use a Multi-Level Marketing business structure.
Where are products made?
Hero rituals like CUPPY UP are formulated in Japan and made in Taiwan, with clinically considered, cruelty-free, consumer-tested standards.
CUPPY UP
MARINE COLLAGEN & BEAUTY FROM WITHIN SYSTEM
CUPPY UP Is CUPPY UP just for skin?
The formula is designed for skin, hair, nail, and bust beauty support, combining marine collagen with elastin and selected botanicals.
CUPPY UP How do I take it?
For skin support, take one bottle daily, preferably after dinner or before bed. For intensive bust beauty support, take one after breakfast and one after dinner. Best served chilled.
CUPPY UP Where is it made?
CUPPY UP is formulated in Japan and made in Taiwan.
CUPPY UP Does it contain allergens?
The current ingredient listing includes fish, soy, wheat, barley, sesame, cashew, and walnut. Always review the complete product label if you have allergies.
CUPPY UP How does the subscription work?
Choose the number of boxes in each delivery and how often you would like them sent. Each recurring order saves against the one-time price according to the active subscription profile.
CUPPY UP Can I pause, skip or cancel?
Yes. You can pause, skip an upcoming delivery, change the delivery interval or cancel future renewals from your account.
CUPPY UP When would I be charged?
The first payment is at checkout. Recurring payments follow at the interval you choose.
CUPPY UP Can I buy without subscribing?
Yes. A One-time purchase option is available in the order panel, without the recurring discount.
CCLO-UP
CCLO-UP · FOCUSED GLOW
CCLO-UP What is CCLO-UP for?
CCLO-UP is a focused collagen-forward ritual for everyday glow and skin radiance confidence.
CCLO-UP How is CCLO-UP different from CUPPY UP?
CUPPY UP is our marine collagen + feminine botanical system for bust beauty and skin bounce. CCLO-UP is the focused glow ritual members love for everyday skin recovery and radiance.
CCLO-UP How does the subscription work?
Choose the number of boxes in each delivery and how often you would like them sent. Each recurring order saves against the one-time price according to the active subscription profile.
CCLO-UP Can I buy without subscribing?
Yes. Select One-time purchase in the order panel.
SLIMMY BURN
METABOLIC WELLNESS & CARB BALANCE SYSTEM
SLIMMY BURN What is SLIMMY BURN?
A functional milk tea blend designed to support several aspects of weight management: appetite, carbohydrate balance, metabolism and daily metabolic wellness.
SLIMMY BURN How many sachets are in a box?
One box contains 15 sachets of 30g each. At two sachets daily, that is 7½ days of use.
SLIMMY BURN How should I take it?
Take twice daily, 15–30 minutes before meals. Follow the preparation and use directions on the actual product label.
SLIMMY BURN Is this a meal replacement?
Use it as a supplement to balanced meals and an active lifestyle. It should not replace meals.
SLIMMY BURN Are ingredient studies the same as product results?
No. The brochure discusses research on branded ingredients. Outcomes in those studies cannot be assumed for the finished milk tea, and individual results vary.
SLIMMY BURN How does the subscription work?
Choose the number of boxes in each delivery and how often you would like them sent. Each recurring order saves against the one-time price according to the active subscription profile.
SLIMMY BURN Can I pause, skip or cancel?
Yes. You can pause, skip an upcoming delivery, change the delivery interval or cancel future renewals from your account.
SLIMMY BURN When would I be charged?
You pay for your first delivery at checkout, then the displayed recurring amount every selected delivery interval until cancelled.
SLIMMY BURN Can I buy without subscribing?
Yes. Select One-time purchase in the order panel. The price updates to show the selected quantity without a recurring discount.
Rewards & orders
How do I find my ritual?
Chat with our team on WhatsApp for personalised product guidance based on your goals, or message us via Contact → Find My Ritual.
How do rewards points work?
Earn 1 point per $1 spent. Get 50 points just for signing up. Every 200 points equals $10 in voucher value, and free shipping starts at 50 points.
Do you offer free shipping?
Domestic shipping within Singapore can be redeemed with points (50 points), and free-shipping promotions may also apply over cart thresholds shown in the announcement bar.
How do I contact support?
Email hello@dollarshapeclub.com, use the Contact form, or WhatsApp +65 9010 1631. We typically respond within 1–2 business days.
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